Vonage has joined the ranks of several providers of Voice over Internet Protocol (VoIP) services. They offer a variety of calling plans that include unlimited calls to the United States and Canada along with low International rates. Many of the features that you are accustomed to with a traditional phone are included in their calling plans. There is a one-time activation fee of $29.99 and you will pay a monthly rate of $24.95.

Reviewing any product will yield both positive and negative results. One thing to remember is what affects quality service. Vonage offers an excellent VoIP package the variables include whether-or-not you have high-speed cable and what your bandwidth is set at. If you have poor quality, it could be due to the bandwidth setting. In addition, if there are dropped calls Vonage may not be the one with the problem. Possibly the provider of your Internet service is experiencing complications.

The typical complaint regarding Vonage is the customer service. Many people feel that when they call customer service, the representatives lack courteous responses or does not know the product enough to help them. Those who have extensive computer knowledge rarely have a complaint about the service because they have knowledge to fix any problem that may occur with the service. Those who do not have extensive computer knowledge may find the technical support staff at Vonage of little help, although Vonage is in the process of hiring more support staff. With a bit of patience you will be able to find someone who is capable of assisting you.

The majority of customers are pleased with the rates that Vonage offers on International calls and the calling plans that feature unlimited calling through the United States and Canada, although, several of the customers are not happy with the delays in establishing the VoIP service. Overall, once they have the VoIP calling plan up and running were quite pleased with the amount they saved by combining the phone and Internet expenses.

One of the primary issues that customers have with VoIP services from Vonage is the router that you purchase at the store. It comes bundled with hardware that is very difficult to get working. If you buy the router from the store, be prepared to spend some time setting it up. On the other hand, once it is up and running the service is excellent and the quality and clarity of the calls is outstanding.